Refund Policy

Last updated: September

This policy applies to subscription services and data packages purchased through the VPNJX user panel. It explains the refund window, eligibility requirements, review process, and how funds are returned. Before submitting a refund request, please confirm that your order, payment method, and account status are accurate. A refund request does not affect your ability to view order records or continue using other benefits that remain valid.

Refund Window and Eligibility

You may request a full, no-questions-asked refund within 30 days of your first payment. The refund window begins when the first payment order is completed. Whether a request falls within the window is determined by the time the refund ticket is received in the user panel. The first payment may be for either a monthly subscription or a data package. Renewals, upgrades, and later purchases on the same account do not create a new first-payment refund window.

Data included with a monthly subscription resets each month on the activation date. When you upgrade mid-cycle, the price difference is calculated against the remaining days. For upgrade-related requests, VPNJX will review the original order, upgrade record, and remaining benefits to verify the actual payment relationship and prevent the same benefit from being refunded twice. Data packages remain valid until fully used and do not expire; without a refund request, they will not become invalid due to extended inactivity.

Cases Not Covered or Requiring Further Review

The no-questions-asked refund is intended to reduce the hesitation involved in a first purchase, not to support repeated use of the refund process to obtain service benefits. If all purchased data has been consumed, usage clearly exceeds a normal personal-use range, or benefits linked to a refunded order continue to be used after the refund is completed, VPNJX may pause processing and review usage records.

Refund requests require further review when an account has violated the Terms of Service. This includes reselling accounts or subscriptions, profiting from shared access credentials, disrupting route operations, sending malicious requests, falsifying payment records, repeatedly seeking payment through payment disputes, or otherwise harming the service or other users’ normal access. Requests involving unauthorized payments also require verification of order ownership and transaction records.

Application Process and Required Information

Submit refund requests through the ticket portal in the user panel. Please provide your username, order ID, payment method, payment record, and a brief explanation. VPNJX registration does not require an email address, so refund verification primarily relies on the order and payment information in your account. If order ownership cannot be confirmed directly, you may need to provide a payment screenshot or transaction ID.

After submitting a request, keep the original account accessible and avoid deleting the relevant order records. If more information is needed during review, reply to the existing ticket rather than creating another request. Duplicate tickets will not change the refund queue and may instead scatter order details. Once the review is complete, the result and next steps will be recorded in the same ticket.

Refund Review and Return to the Original Payment Method

Once approved, a refund will generally be sent back through the original payment method. Alipay payments are returned to the corresponding Alipay transaction, and WeChat Pay payments are returned to the corresponding WeChat Pay transaction. After VPNJX processes the refund, the actual posting time depends on the payment provider’s settlement process and account status. VPNJX makes no additional guarantee about the provider’s processing speed.

If the original transaction has been closed, the payment account has an abnormal status, or the payment provider cannot return funds through the original route, you must provide verifiable recipient information as instructed in the ticket. Once the refund is completed, the benefits associated with that order will be revoked; any active international route connection may stop as a result. Other orders that have not been refunded and remain valid will not be affected.

USDT and Special Transaction Handling

USDT transactions are completed through a blockchain network and cannot be automatically reversed by the payment provider like Alipay or WeChat Pay transactions. For a USDT refund, provide the original transaction ID and confirm in the ticket a receiving address and network compatible with the original payment. If the address or network information does not match, processing will be paused until the relevant details are confirmed.

Any risk resulting from an incorrect address, an incompatible network, or an account unable to receive the assets is borne by the party that submitted the information. VPNJX will never request an account password through an unfamiliar channel outside the user panel. Refund matters are governed by the order and ticket records in the user panel. In the event of a payment dispute, first pause any duplicate payment and provide the transaction details through a ticket.